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Reva for Hotels

Everything your hotel needs to master guest reviews.

Reva helps hotels and resorts fully leverage guest reviews across every booking channel: protect your brand, climb the rankings, act on feedback faster, and win more direct bookings.

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How it works

Harness the full power of hotel guest reviews.

5X
Faster Response Workflow
78%
YoY Increase in 5-Star Reviews
20+
Hours Saved / Mo

Every hotel review, from every channel, in one dashboard.

  • Pull reviews from Booking.com, Expedia, Google, Tripadvisor, and direct the moment they post.
  • Build one source of truth for your property’s reputation across every booking channel.
  • Monitor scores in real time and stop toggling between extranets and separate dashboards.
Rating by Channel
4.511,257 reviews
4.32,825 reviews
3.81,566 reviews
4.418,553 reviews
Reviews by Day
200150100500
May
Latest Reviews
Palms Resort #2605Agoda
08-12-2026
★★★★★
Great place, loved everything. Great!
Nantucket Cottages 10AAgoda
08-11-2026
★★★★★
My teens and I stayed 4 nights. Cozy condo, great pool.

Real-time alerts that keep your front desk and managers in the loop.

  • Send customizable email digests and instant alerts so new feedback never slips through the cracks.
  • Route issues to the right department, from housekeeping to F&B to the front office.
  • Everyone hears about new reviews the moment they land, right where they already work.
Weekly Reviews Update
Powered by AI
  • Guests consistently praised cleanliness and communication.
  • Two guests mentioned confusing parking instructions.
  • Recommended action: revise the arrival guide.
Month-to-date
4.72▲ 3.1% mo/mo
New reviews
42▲ 12% wk/wk
Avg rating
4.74▲ 2.4% wk/wk
4-5 star
39of 42 total
Assign an action
Assignee
ben@joinreva.com
Priority
Title
Share with concierge team
CancelAssign action

AI tagging and sentiment that help you take action fast.

  • Reva tags every review with themes and sentiment so the trends that matter surface on their own.
  • Each review arrives with a suggested action, from a repair to a reply, ranked by urgency for you.
  • Assign the work straight to the right team without ever leaving the review it came from.
Suggested Actions AI
Cleaning 44Repairs 31Replies 84
Adjust or remove low ceiling fan
Reported on for ENC-Laurel 189 on Aug 19
Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
Repair sliding pool door lock
Reported on for EFL-4907 21st Ave on Aug 21
Guest reported the sliding pool door did not lock, a security risk.
Inspect and repair AC unit
Reported on for ENC-Little Knob 140 on Aug 19
Guest reported the AC would not cool below 78 degrees; inspect the system and verify it holds temperature.
ENC-LAUREL 189UrgentTASK
Adjust or remove low ceiling fan
Maintenance · Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
AssignAdd Task

Draft and publish on-brand replies, or let an agent do it.

  • Write and post polished, on-brand replies to any review from one place, in your own voice.
  • Switch on the Auto-reply agent to draft and publish thoughtful responses automatically for you.
  • Stay in control with a hold window and rules for which reviews get answered and when.
Reply to review
★★★★★ Amazing stay!
Beautiful place, spotless and the host communication was excellent. Highly recommend!
Your response
Thank you, Emma, for the lovely review! We are so glad Willow Pointe was spotless, and would love to host you again.
Canned RepliesGenerate ✦
CancelPost Reply
Reva Reply Agent
✦
AI Auto-Reply Agent Active
★ 5 · Internal · 72 hours hold
Ratings
5 ★4 ★3 ★2 ★1 ★
Channels
✓Internal
Cohorts
All cohorts

Turn guest reviews into housekeeping and maintenance tasks.

  • Open a cleaning, maintenance, or engineering task from any review in just a couple of clicks.
  • Let the Service agent create those tasks for you the moment an issue gets mentioned.
  • Everything syncs to your ops tool after a hold window that you define and fully control.
Assign Service Task
Unit
Amadeus 5▾
Task name
Fix broken AC unit
Assignee
ben@joinreva.com
Due date
Aug 22, 2026
CancelAdd task
Reva Service Agent
✦
Service agent Active
Maintenance · Urgent, High · 4h hold
Priorities
UrgentHighNormalLow
Departments
✓Housekeeping
✓Maintenance
✓Inspection
Wait before sending
1 hour4 hours24 hours72 hours

Drive more feedback with surveys and direct review links.

  • Launch custom surveys across the guest journey to capture feedback at every key touchpoint.
  • Share direct review links that send your happiest guests straight to a fast, one-click form.
  • Analyze everything that comes back so you always know how each and every stay is landing.
Surveys
All surveys collecting guest feedback
New survey +
SurveySourceResponses
Departure SurveyTrack295
Mid-Stay Check-InTrack162
Pre-Arrival SurveyInternal118
Post-Stay Review RequestInternal64
Booking Experience SurveyInternal43
Bandon Hotel
How was your stay?
☆☆☆☆☆
Submit Review

Robust reporting that turns your reviews into deep insights.

  • Track trending themes and sentiment over time to see what is rising and what is quietly slipping.
  • Rank your departments and properties side by side with scores, review counts, and momentum.
  • Break every rating category down so you always know exactly where to focus your team next.
Trending TagsL90 Days
Tag% Change (L90D)
Great location▲ 6%
Cleaning▲ 9%
Communication▲ 4%
Noise▲ 12%
Broken Item▲ 5%
Staff RankingsCleaners
StaffScoreReviewsTrendTasks
Maya Torres5.0142▲ 8%29
Daniel Reyes4.93118▲ 5%23
Priya Anand4.91103▲ 3%21
Marcus Bell4.6776▼ 2%14
Elena Novak4.5861▲ 4%13

Automated reports for ownership groups and brand teams.

  • Send branded monthly reports to owners and above-property leaders, without lifting a finger.
  • Show rating by channel, reviews by month, and an AI summary of what guests loved and flagged.
  • Control the recipients, the timing, and exactly what each stakeholder is allowed to see.
🔧 FF&E ×1✨ Cleaning ×1🔧 Under Equipped ×1
What guests love
What needs attention
Monthly Mgmt ReportUnit · 31 The Spur
Add a recipient
ben@joinreva.com
✓Management responsesHide review channel
Schedule Send

Turn your 5-star reviews into powerful social proof.

  • Showcase your best reviews through booking-engine integrations and on-site rating widgets.
  • Auto-generate branded social images from standout reviews and share them in just seconds.
  • Build trust with future guests and win more direct bookings from the reputation you earn.

Overall, Reva has been a big win for BNB Breeze. The partnership has led to real time savings, more connected systems, and a venue for us to leverage our guest feedback to drive more bookings and better guest stays.

AJ Raber
AJ Raber
BNB Breeze

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