How it works
Guest complaints become assigned ops tasks.
37%
Increase in 5-Star Reviews
25 hrs
Manual Work Saved / Mo
4.9
Portfolio Rating Held
Every review read for problems, including the buried ones.
- Concrete issues are pulled from free-text feedback: a repair, a cleaning miss, an inspection failure.
- Catches what guests mention but never formally report, including inside otherwise positive reviews.
- Works across every channel you collect reviews from.
Guest review
“…the dishwasher never drained properly and there was standing water under the racks by the third day.”
UrgentMaintenanceDETECTED
✓Task created · 9:12pm
Dishwasher not draining, Unit 214
ReassignOpen task
The real emergencies surface first, by design.
- Each issue lands at a priority level, and you decide which levels are worth creating a task for at all.
- Five levels, from Urgent through to Watch; everything below the line still gets tagged and tracked.
- Set the threshold per agent, not per review.
Assign Service Task
Unit
Amadeus 5▾
Task name
Fix broken AC unit
Assignee
ben@joinreva.com
Due date
Aug 22, 2026
CancelAdd task
Reva Property Care Agent
✦
Property Care agent Active
Priorities
UrgentHighNormalLow
Departments
✓Housekeeping
✓Maintenance
✓Inspection
Wait before sending
1 hour4 hours24 hours72 hours
Assigned to a department and a named person, not a shared inbox.
- Tasks land with Housekeeping, Maintenance, or Inspection and go to a specific teammate, notified by email.
- Scope each agent to the priorities, departments, and units you want it working on, with a wait window to review, amend, or cancel.
- Create and assign Breezeway tasks straight from the review.
Suggested Actions AI
Cleaning 44Repairs 31Replies 84
Adjust or remove low ceiling fan
Reported on 
for ENC-Laurel 189 on Aug 19
for ENC-Laurel 189 on Aug 19Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
Repair sliding pool door lock
Reported on for EFL-4907 21st Ave on Aug 21
for EFL-4907 21st Ave on Aug 21Guest reported the sliding pool door did not lock, a security risk.
Inspect and repair AC unit
Reported on for ENC-Little Knob 140 on Aug 19
for ENC-Little Knob 140 on Aug 19Guest reported the AC would not cool below 78 degrees; inspect the system and verify it holds temperature.
ENC-LAUREL 189UrgentTASK
Adjust or remove low ceiling fan
Maintenance · Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
AssignAdd Task
Quality becomes something you can coach, not just hope for.
- Every stay connects back to the cleaner or inspector who serviced it, so strong performance is visible and weak patterns surface early.
- Benchmark, coach, and reward on real evidence.
- Rolls into owner reporting without extra work.
Staff PerformanceL90 Days
Team memberRatingStays
D. AlvarezMaintenance
4.92
118 stays
R. OkaforHousekeeping
4.88
204 stays
S. WhitfieldHousekeeping
4.41
3 flags
Tied to the stay
Every rating connects back to the person who actually serviced the stay.
