How it works
Every guest review answered, in your voice.
92%
Faster Review Response Time
2X
Growth in 5-Star Google Reviews
25 hrs
Manual Work Saved / Mo
A response is waiting for you before you’ve opened the review.
- Reva pulls the review, identifies the guest’s topics, and composes a reply addressing the specific concerns, not a generic acknowledgment.
- Complaints are handled as fluently as compliments.
- It draws on the review’s own detail, so replies read as specific.
Reva Reply Agent
✦
AI Auto-Reply Agent Active
Ratings
Channels
✓Internal
Cohorts
All cohorts
Your brand voice, not a template with a name dropped in.
- The agent learns tone from the replies you’ve already published, and stays consistent across every channel.
- Set the rules once: tone, length, sign-off, and phrases to avoid.
- Corrections you make teach it your preferences.
Brand voice
Tone
Warm, direct, never corporate
Length
2–4 sentences
Sign-off
First name, no titles
Never say
“We apologize for any inconvenience”
✦Learned from 1,240 replies your team has already published
Draft preview
★★★★ Airbnb · 4★
“Lovely home, though check-in was a little confusing.”
Thanks so much, Emma! So glad the home worked for you. You’re right that check-in could be clearer. We’ve added a keypad video to the arrival guide. We’d love to host you again. Thanks, Mia
Edit draftApprove & publish
Approve once and it posts straight back to the channel.
- No extra logins or manual posting. Approving a draft publishes it directly to Airbnb, Vrbo, Google, Booking.com, and others.
- Work one review at a time, or clear the queue in a sitting.
Reply ready
★★★★★ Airbnb
“Beautiful place, spotless, and the host communication was excellent.”
Thank you, Emma! We’re so glad Willow Pointe was spotless, and we’d love to host you again. Thanks, Mia
EditApprove & publish
Posted to the channel
Airbnb✓ Published
Vrbo✓ Published
Google✓ Published
Booking.comQueuedSilence becomes visible instead of accidental.
- A live queue shows every pending review, sorted by age and rating, so reply coverage becomes a measurable metric.
- The oldest and lowest-rated float to the top.
- Escalate the ones that need a human before anything publishes.
Suggested Actions AI
Cleaning 44Repairs 31Replies 84
Adjust or remove low ceiling fan
Reported on for ENC-Laurel 189 on Aug 19
for ENC-Laurel 189 on Aug 19Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
Repair sliding pool door lock
Reported on for EFL-4907 21st Ave on Aug 21
for EFL-4907 21st Ave on Aug 21Guest reported the sliding pool door did not lock, a security risk.
Inspect and repair AC unit
Reported on for ENC-Little Knob 140 on Aug 19
for ENC-Little Knob 140 on Aug 19Guest reported the AC would not cool below 78 degrees; inspect the system and verify it holds temperature.
ENC-LAUREL 189UrgentTASK
Adjust or remove low ceiling fan
Maintenance · Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
AssignAdd Task
Answered reviews are the ones worth showing off.
- Strong reviews are summarized and distributed to your website and social channels for SEO, direct booking, and ADR.
- Publishes to your site via widget or builder integration.
- Generates branded review images for social.
4.9out of 5
★★★★★
1,924 reviews
4.9(533)
(533)4.8
(153)
(153)4.7
(102)
(102)4.9
(331)
(331)4.9(117)
(117)4.9(296)
(296)
★★★★★
Beautiful place, spotless and the host communication was excellent. Highly recommend!
Willow Pointe
