Keytoko, a growing vacation rental manager operating over 70 homes across Toulouse, French Guiana, and the Caribbean, was manually responding to an influx of guest reviews across Airbnb, Booking.com, Google, and Vrbo. This manual process consumed over 10 hours each month and caused key pieces of guest feedback to slip through the cracks.
Keytoko centralized its review response process through Reva's software, making sure every new review is captured and responded to in a timely, consistent way.
10+
hours
Hours of manual work saved per month managing guest reviews.
100
%
Response rate across all review platforms.
4
X
Full visibility into guest sentiment across listings.
98
%
Consistent brand voice with AI-assisted replies.
Before Reva, responding to reviews was a fragmented and time-intensive process for Keytoko. The team had to log in to each individual platform (Airbnb, Booking.com, Vrbo, and Google), search for new reviews, and draft replies by hand—all while trying to maintain a consistent brand tone.
"We were spending between 5 and 10 hours every month," says Jordan, CEO of Keytoko. "Even then, we were missing reviews—especially on platforms outside of Airbnb. That kind of gap can really hurt your reputation."
The team needed a centralized solution that could save time, ensure no reviews were overlooked, and help maintain a professional, unified voice across all guest communication.
Jordan began evaluating review management tools and quickly realized that many weren't designed for vacation rental managers.
"Reva stood out right away because it was clearly built for hospitality pros," he says. "The integrations were strong, the AI tools understood our needs, and the interface was intuitive."
Within 48 hours of signing up, Keytoko had the entire team onboarded.
"It was one of the smoothest onboarding experiences we've ever had with any software," says Jordan. "Everything was up and running quickly, and the Reva team provided fast, personalized support every step of the way."
More than just a tool, Reva has become a trusted partner in Keytoko's day-to-day operations—offering not only efficiency gains but also a sense of alignment and support that's rare in software vendors.
"We don't feel like just another client—Reva treats us like a true partner. The time we've saved and the improvements we've made across the team speak for themselves."
Today, all of Keytoko's reviews are centralized in one dashboard. The team uses Reva's AI-generated suggestions to personalize replies and ensure that every guest receives a thoughtful, timely response—without adding to the team's workload.
"We now have a full view of guest feedback and a better handle on which properties need attention," explains Jordan. "Reva helped us improve our internal processes, raise our quality standards, and keep everyone aligned."
After years of trying to manage tens of thousands of reviews, we built Reva to help others aggregate, report and share their reviews. If you're interested in transforming your guest review strategy, giving our tools a test drive, or you just want to chat.
Drop us a line