NewReva now directly integrates with Airbnb! Activate our auto-reply agent, review guests, sync sub-ratings + private feedback, and more.Read announcement →
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Reva Reviews

Everything you need to master guest reviews.

Reva helps vacation rental managers and hoteliers fully leverage guest reviews across their business: grow your portfolio, drive direct bookings, boost your brand, improve property care, and retain more owners.

Demo Reva ReviewsSee pricing

How it works

Harness the full power of guest reviews.

5X
Faster Response Workflow
78%
YoY Increase in 5-Star Reviews
20+
Hours Saved / Mo

Consolidate every guest review, from every channel, into one dashboard.

  • Pull every historical and future review from your OTAs, Google, and PMS the moment it posts.
  • Create one organized review database that becomes the source of truth for your brand’s reputation.
  • Monitor everything in real time and stop toggling between systems or copying and pasting data.
Rating by Channel
4.511,257 reviews
4.32,825 reviews
3.81,566 reviews
4.418,553 reviews
Reviews by Day
200150100500
May
Latest Reviews
Palms Resort #2605Vrbo
08-12-2026
★★★★★
Great place, loved everything. Great!
Nantucket Cottages 10AVrbo
08-11-2026
★★★★★
My teens and I stayed 4 nights. Cozy condo, great pool.

Real-time notifications that keep your whole team in the loop.

  • Send customizable email digests and instant alerts so new feedback never slips through the cracks.
  • Route assignments, webhooks, and owner reports to exactly the right people, automatically.
  • Everyone hears about new reviews the moment they land, right where they already work.
Weekly Reviews Update
Powered by AI
  • Guests consistently praised cleanliness and communication.
  • Two guests mentioned confusing parking instructions.
  • Recommended action: revise the arrival guide.
Month-to-date
4.72▲ 3.1% mo/mo
New reviews
42▲ 12% wk/wk
Avg rating
4.74▲ 2.4% wk/wk
4-5 star
39of 42 total
Assign an action
Assignee
ben@joinreva.com
Priority
Title
Share with owner to upgrade dishwasher
CancelAssign action

AI tagging and sentiment that help you take action fast.

  • Reva tags every review with themes and sentiment so the trends that matter surface on their own.
  • Each review arrives with a suggested action, from repairs to replies, ranked by urgency for you.
  • Assign the work straight to your team without ever leaving the review it came from.
Suggested Actions AI
Cleaning 44Repairs 31Replies 84
Adjust or remove low ceiling fan
Reported on for ENC-Laurel 189 on Aug 19
Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
Repair sliding pool door lock
Reported on for EFL-4907 21st Ave on Aug 21
Guest reported the sliding pool door did not lock, a security risk.
Inspect and repair AC unit
Reported on for ENC-Little Knob 140 on Aug 19
Guest reported the AC would not cool below 78 degrees; inspect the system and verify it holds temperature.
ENC-LAUREL 189UrgentTASK
Adjust or remove low ceiling fan
Maintenance · Ceiling fan hung too low over a bunkbed, an immediate safety hazard.
AssignAdd Task

Draft and publish on-brand replies, or let an agent do it.

  • Write and post polished, on-brand replies to any review from one place, in your own voice.
  • Switch on the Auto-reply agent to draft and publish thoughtful responses automatically for you.
  • Stay in control with a hold window and rules for which reviews get answered and when.
Reply to review
★★★★★ Amazing stay!
Beautiful place, spotless and the host communication was excellent. Highly recommend!
Your response
Thank you, Jordan, for the lovely review! We are so glad Willow Pointe was spotless, and would love to host you again.
Canned RepliesGenerate ✦
CancelPost Reply
Reva Reply Agent
✦
AI Auto-Reply Agent Active
★ 5 · Internal · 72 hours hold
Ratings
5 ★4 ★3 ★2 ★1 ★
Channels
✓Internal
Cohorts
All cohorts

Review your guests, right from Reva.

  • Rate and write a public review for every guest, then send it straight to Airbnb without leaving Reva.
  • Let AI draft the review from your star ratings in your own voice, and add a private note only the guest sees.
  • Reviewing a guest unlocks their review of you right away, so nothing stays hidden and no review window slips by.
Review Jordan M.
Harbor Pine Cottage · closes Sep 24
✓3
RateWriteSend
Public reviewDrafting…
What should other hosts know about Jordan?
Private note to the guest
Thanks for staying with us…
BackNext
Reva Reviewing Guest Agent
✦
Reviewing Guest Agent Active
★ 5 · Airbnb · 24 hours hold
Ratings
5 ★4 ★3 ★2 ★1 ★
Channels
✓Airbnb
Cohorts
All cohorts

Turn guest reviews into service tasks, automatically.

  • Open a cleaning, maintenance, or inspection task from any review in just a couple of clicks.
  • Let the Property Care agent create those tasks for you the moment an issue gets mentioned.
  • Everything syncs to your ops tool after a hold window that you define and fully control.
Assign Service Task
Unit
Amadeus 5▾
Task name
Fix broken AC unit
Assignee
ben@joinreva.com
Due date
Aug 22, 2026
CancelAdd task
Reva Property Care Agent
✦
Property Care agent Active
Maintenance · Urgent, High · 4h hold
Priorities
UrgentHighNormalLow
Departments
✓Housekeeping
✓Maintenance
✓Inspection
Wait before sending
1 hour4 hours24 hours72 hours

Drive more feedback with surveys and direct review links.

  • Launch custom surveys across the guest journey to capture feedback at every key touchpoint.
  • Share direct review links that send your happiest guests straight to a fast, one-click form.
  • Analyze everything that comes back so you always know how each and every stay is landing.
Surveys
All surveys collecting guest feedback
New survey +
SurveySourceResponses
Departure SurveyTrack295
Mid-Stay Check-InTrack162
Pre-Arrival SurveyInternal118
Post-Stay Review RequestInternal64
Booking Experience SurveyInternal43
How was your stay?
☆☆☆☆☆
Submit Review

Robust reporting that turns your reviews into deep insights.

  • Track trending themes and sentiment over time to see what is rising and what is quietly slipping.
  • Rank your staff and properties side by side with scores, review counts, and clear momentum.
  • Break every rating category down so you always know exactly where to focus your team next.
Trending TagsL90 Days
Tag% Change (L90D)
Great location▲ 6%
Cleaning▲ 9%
Communication▲ 4%
Noise▲ 12%
Broken Item▲ 5%
Staff RankingsCleaners
StaffScoreReviewsTrendTasks
Maya Torres5.0142▲ 8%29
Daniel Reyes4.93118▲ 5%23
Priya Anand4.91103▲ 3%21
Marcus Bell4.6776▼ 2%14
Elena Novak4.5861▲ 4%13

Automated owner reports that build trust and retention.

  • Send branded monthly reports to owners automatically, without lifting a finger each month.
  • Show rating by channel, reviews by month, and an AI summary of what guests loved and flagged.
  • Control the recipients, the timing, and exactly what each owner is allowed to see.
🔧 FF&E ×1✨ Cleaning ×1🔧 Under Equipped ×1
What guests love
What needs attention
Monthly Owner ReportUnit · 31 The Spur
Add a recipient
ben@joinreva.com
✓Management responsesHide review channel
Schedule Send

Turn your 5-star reviews into powerful social proof.

  • Showcase your best reviews through booking-engine integrations and on-site rating widgets.
  • Auto-generate branded social images from standout reviews and share them in just seconds.
  • Build trust with future guests and win more direct bookings from the reputation you earn.

The ROI we see from Reva is significant. Our company is built on delivering high-quality mountain getaways, and managing guest feedback is foundational to this mission. Reva has helped us transform review management from a reactive, manual process into a centralized system that supports longer-term growth.

Brandt Witt
Brandt Witt
Blue Maple

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