Keytoko centralizes review management and saves 10+ hours monthly with Reva

Key Results

Keytoko is a growing vacation rental manager operating 70+ homes across Toulouse, French Guiana and the Caribbean. As the portfolio grew, so did the volume of guest reviews across Airbnb, Booking.com, Google and Vrbo, and answering them by hand was eating more than 10 hours a month and letting key feedback slip through the cracks. With Reva, Keytoko centralized its review process so every new review is captured and answered in a timely, consistent way.

Manual review management was time-consuming and unreliable

Before Reva, responding to reviews was fragmented and slow. The team logged into each platform (Airbnb, Booking.com, Vrbo and Google), searched for new reviews, and drafted replies by hand, all while trying to hold a consistent brand tone.

“We were spending between 5 and 10 hours every month,” says Jordan, CEO of Keytoko. “Even then, we were missing reviews, especially on platforms outside of Airbnb. That kind of gap can really hurt your reputation.”

Keytoko needed a centralized solution that could save time, make sure no review was overlooked, and keep a professional, unified voice across every guest touchpoint.

Built for hospitality professionals, not generic businesses

Jordan started evaluating review-management tools and quickly realized most of them weren’t designed for vacation rental managers.

“Reva stood out right away because it was clearly built for hospitality pros,” he says. “The integrations were strong, the AI tools understood our needs, and the interface was intuitive.”

Getting the team up and running took days, not weeks.

“Within 48 hours of signing up, we had the entire team onboarded. It was one of the smoothest onboarding experiences we’ve ever had with any software. Everything was up and running quickly, and the Reva team provided fast, personalized support every step of the way.”

Connected to Guesty in a few clicks

A big part of that smooth start was the Guesty connection. Keytoko linked its Guesty account to Reva in a few clicks, and its properties, listings and reservations flowed straight in, with no spreadsheets and no manual mapping. With the PMS connected, every review lands against the right property automatically, so the team spends its time acting on feedback instead of wiring systems together.

Two AI agents doing the heavy lifting

With everything centralized, Keytoko put Reva’s AI agents to work.

The Reply Agent drafts an on-brand response to every review in Keytoko’s voice, ready for the team to approve and publish, across Airbnb, Booking.com, Vrbo and Google. It’s how a lean team holds a 100% response rate without adding hours: the first draft is already written, the tone stays consistent, and nothing slips through. The team uses Reva’s AI-generated suggestions to personalize each reply so every guest gets a thoughtful, timely response, without adding to the team’s workload.

Reva’s Property Care Agent reads the same reviews for operational signals, a cleaning miss, a maintenance issue, a broken amenity, and turns them into assigned tasks routed to the right person. That is what gives Jordan the visibility he was missing: he can see which properties need attention without reading every review to find it.

“We now have a full view of guest feedback and a better handle on which properties need attention,” explains Jordan. “Reva helped us improve our internal processes, raise our quality standards, and keep everyone aligned.”

Working smarter, responding faster, and delivering a better guest experience

Today, all of Keytoko’s reviews are centralized in one dashboard, and the team responds faster than ever without the manual grind. More than a tool, Reva has become a trusted partner in Keytoko’s day-to-day operations, offering not only efficiency gains but a sense of alignment and support that is rare in software vendors.

“We don’t feel like just another client. Reva treats us like a true partner. The time we’ve saved and the improvements we’ve made across the team speak for themselves.”